Tombit B.V. can help you in different ways with a check up, definition and setting up of large IT-systems and organizations. Two types of approach can be chosen; a project approach or an interim management approach.
The former described service management model is used as a basis to perform a check-up of the IT service organization. In all the five mentioned elements of the model a 'desired' situation can be compared with the 'is' situation. A fixed pattern is used during the investigation with highlights such as: decide on the scope, gathering information by interviews, inquiries and investigation of documentation after which a report will be presented with facts, conclusions and recommendations.
The description of services-to-deliver is the start for service management. Also the service levels should be part of this service description. The process descriptions contain all the activities that are needed to provide the services at the correct level and according to the agreed costs. Who is performing which activities is decided by grouping the activities in logical groups, the so called roles. These roles can further be assigned to employees.
During the set up of service management in the organization there is a strong focus on the information and tools that are needed to support the employees. The information need has two sides. One side in which the status of the systems is directly seen so actions can be taken directly and the other side is there is information that needs a deeper analysis of the data.
The IT systems of today are so complex that different tools, more or less automatic, are needed to support the activities.
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